Meet the Access & Delivery Services (ADS) librarians at the D.H. Hill Library at NC State University. These individuals are dedicated to providing outstanding customer service to each and every person who enters the library physically or virtually. They value the user experience and work closely with their staff to improve procedures, policies and workflow. They have also been known to wail pretty hard on Rock Band.

Colleen Harris shoved her way through graduate school and into librarianship as soon as she decided what she wanted to be when she grew up. Preferring to treat librarianship as a smorgasbord of skills, in the 3 years since getting her MLS she’s worked in database management, reference & instruction, and is currently Associate Head of Access & Delivery Services at NCSU. She is currently “shoving and making” her ADS department into a more efficient customer service machine.

I’m Mary Carmen Chimato, Head, ADS, and I steer this crazy ship. My job is to enable Colleen, James and Tripp to do their jobs. I solve problems, keep the crises to a minimum, make sure we laugh at least once a day and make baked ziti and lasagna just like my grandma made. I also bring the cake. I’m proud to call these three my colleagues and friends. They are my managers, my support and my compass when the waters get a bit choppy. I blog over at Circ and Serve and have been known to pose as a cataloger from time to time.

I’m James Harper – NCSU Libraries’ Tripsaver Czar(tm) aka Librarian of D.A.V.E. (Direct Access to Virtually Everything.) I am responsible for interlibrary loan, library material delivery to distance learners and extension personnel, cross campus book delivery, library storage access, fee based document delivery for university and non-university patrons and anything else that seems to fit under the rubric of ‘document delivery’. Achievements, I’ve had a few; But then again, too few to mention. I do what I have to do and see it through with grit and …. Oh look! Chickens!!!….and in the end I do it MY WAY! (apologies to old blue eys.) Check out my Blog I.L.L and Incorrect or don’t. The choice is yours.

Tripp Reade manages academic reserves for a whole mess of people on the NCSU campus. What most pleased him during the past year was nominating his co-worker, Tina Adams, for Library Journal’s 2009 Paraprofessional of the Year award, which she won. To all this, one thing must be added: his expertise in the art and science of the Moon Pie is internationally renowned.